Our Privacy Commitment
At Moi Casino, your privacy is something we take seriously. This policy sets out, in plain terms, how we handle the personal and financial information you share with us — and why. We are committed to treating your data with care, transparency, and respect, in line with applicable data protection standards. If you have any questions after reading this, our support team is here to help.
The Information We Collect
We collect personal data at several points throughout your time with us. Understanding what we gather — and why — is important, so here is a straightforward breakdown.
During Registration
When you create an account, we ask for basic personal details such as your name, date of birth, email address, and residential address. This information allows us to set up your account correctly and confirm that you meet our eligibility requirements.
Account Verification
As part of our compliance obligations, we may ask you to complete a verification process. This can involve providing documentation to confirm your identity and address. These checks are a standard part of responsible casino operations and help us meet our legal duties under Anti-Money Laundering regulations.
Financial Information
When you make deposits or request withdrawals, we collect the financial details necessary to process those transactions. This includes information related to the payment method you choose to use. We do not store full card numbers on our servers — financial data is handled through secure, industry-standard processes.
Technical & Behavioural Data
We also collect certain technical information automatically, such as your IP address, browser type, and session activity. This helps us maintain platform security and improve your overall experience on the site.
How We Use Your Data
The data we collect serves specific, legitimate purposes. We do not use your information beyond what is reasonably necessary to operate our platform and fulfil our obligations to you.
- Account management: Your personal details allow us to maintain your account, process your requests, and ensure everything runs smoothly on your end.
- Transaction processing: Financial information is used solely to facilitate deposits and withdrawals in a secure and timely manner.
- Fraud prevention and security: We analyse account activity and technical data to detect and prevent fraudulent behaviour, protecting both you and our platform.
- Legal compliance: We are required by law to retain and process certain data, particularly in relation to identity verification and financial transactions, to satisfy AML and regulatory requirements.
- Service communications: We may contact you with important account-related updates, such as changes to our terms or security notices.
From time to time, we may also send you marketing communications about our offers and promotions — but only where you have given us your permission to do so. You can opt out of marketing messages at any time by adjusting your preferences in your account settings or by contacting our support team directly.
If you would like to manage your communication preferences, you can do so by visiting your account settings.
Data Sharing & Third Parties
We want to be absolutely clear on this point: we do not sell your personal data to third parties. Your information is not a commodity, and we have no interest in treating it as one.
That said, operating an online casino requires us to work with a range of trusted partners. In limited and necessary circumstances, your data may be shared with:
- Game providers: Suppliers such as Evolution Gaming, who power our live dealer games, may receive certain technical data to deliver their services properly.
- Payment processors: To handle your deposits and withdrawals, relevant financial information is passed to the payment service providers involved in those transactions.
- Regulatory and legal bodies: Where required by law or by our licensing obligations, we may need to disclose data to relevant authorities.
- Security and fraud prevention services: We use specialist third-party tools to help identify and prevent suspicious activity on our platform.
All third parties we work with are carefully assessed and bound by strict data protection obligations. They are only permitted to use your data for the specific purpose for which it was shared — nothing more.
Data Security & Retention
Keeping your data secure is a fundamental part of how we operate. We use SSL (Secure Socket Layer) encryption across our platform to protect information as it travels between your device and our servers. Our systems are maintained on secure infrastructure, with access restricted to authorised personnel only.
We also carry out regular internal reviews of our data handling practices to ensure they remain fit for purpose. While no system can guarantee absolute security, we take all reasonable technical and organisational steps to protect your information from unauthorised access, loss, or misuse.
How Long We Keep Your Data
We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. In particular, AML regulations oblige us to keep certain records — including identity verification documents and transaction histories — for a defined period following account closure.
Once data is no longer required and there is no legal obligation to retain it, we dispose of it securely. If you close your account and wish to understand more about our specific retention periods, please get in touch with our support team.
Your Privacy Rights & How to Contact Us
You have a number of rights in relation to the personal data we hold about you. Subject to applicable legal limitations, these include:
- The right to access the personal data we hold about you
- The right to correct any inaccurate or incomplete information
- The right to request deletion of your data, where we are not legally required to retain it
- The right to object to certain types of data processing, including direct marketing
- The right to data portability, where technically feasible and legally applicable
To exercise any of these rights, or if you have a question or concern about how we handle your data, you can reach our privacy team through the following channels:
- Email: Send us a message directly via our support email address
- Online contact form: Available on our website for your convenience
Our support team is available Monday to Friday, 09:00 to 17:00 CEST. We aim to respond to all privacy-related requests promptly and in accordance with our legal obligations.
If you would like to submit a request or have a privacy concern, please contact our support team and we will be happy to assist you.