Introduction & Acceptance of Terms
These terms and conditions govern your use of Moi Casino and form a binding agreement between you and us. By completing the registration process and creating an account, you confirm that you have read, understood, and accepted everything set out in these Moi Casino terms of service, along with any supplementary policies we publish from time to time.
We are committed to providing a secure, fair, and responsibly managed gaming environment. If you do not agree with any part of these terms, you should not register an account or make use of our services. We reserve the right to update these terms periodically, and continued use of our platform following any such update constitutes your acceptance of the revised rules.
Account Registration & Verification
To use our services, you must register a single personal account. Each player is permitted to hold one account only. We do not allow shared accounts, and accounts created on behalf of another person are strictly prohibited.
Age & Eligibility
You must be at least 18 years of age to register. By creating an account, you confirm that you meet this minimum age requirement and that gambling is lawful in your country of residence. We take our responsibilities around underage gambling seriously and will act decisively if we have reason to believe this requirement has not been met.
Restricted Jurisdictions
Our services are not available in all territories. It is your responsibility to ensure that accessing and using our platform is legal in your country of residence. We reserve the right to restrict or close accounts where we determine that a player is accessing our services from a prohibited location. Attempting to circumvent geographic restrictions using technical means is a violation of these Moi Casino general rules.
KYC Verification
As part of our compliance obligations, we operate a Know Your Customer (KYC) process. You may be required to verify your identity before we process withdrawals, or at any point where we deem verification necessary. This process is standard practice in the regulated gaming industry and exists to protect both you and us.
Verification documents we may request include, but are not limited to:
- Government-issued photo identification (such as a passport or driving licence)
- Proof of address (such as a recent utility bill or bank statement)
- Proof of payment method ownership
- Source of funds documentation, where applicable
We ask that all documents submitted are clear, valid, and belong solely to the account holder. Failure to provide satisfactory documentation within a reasonable timeframe may result in the suspension or closure of your account and the withholding of pending withdrawals until the matter is resolved.
Deposits, Withdrawals & Financial Rules
All financial transactions on your account must be made using payment methods that belong to you personally. We do not accept deposits from third parties under any circumstances. This applies equally to withdrawals — funds must be returned to the same source from which they were deposited, wherever possible.
Deposits
When you make a deposit, you confirm that the funds you are using are from a legitimate source and that you are authorised to use the payment method in question. We may request evidence of this at any time. Deposits are generally processed promptly, though processing times may vary depending on the method used.
Withdrawals
Withdrawal requests are subject to the successful completion of our KYC verification process. We will not process withdrawals to accounts or payment methods that cannot be verified as belonging to the registered account holder. Where multiple payment methods have been used for deposits, we may split the withdrawal accordingly.
We aim to process withdrawal requests efficiently, but we cannot guarantee specific timeframes, as processing times are also influenced by third-party payment providers. We reserve the right to conduct additional security checks before releasing funds, particularly where transactions appear unusual or where verification remains outstanding.
Anti-Money Laundering (AML) Policy
We operate in accordance with applicable anti-money laundering legislation. Suspicious or unusual transaction patterns may be flagged for review, and we are legally obliged to report certain activity to the relevant authorities. Using our platform for any financial purpose other than genuine gaming is a serious breach of these terms.
We will not facilitate, knowingly or otherwise, transactions that may be connected to unlawful activity. Accounts found to be involved in such activity will be closed immediately and relevant information passed to the appropriate authorities.
General Bonus & Promotional Terms
From time to time, we offer bonuses and promotions to our players. Any bonus we make available is subject to these general terms, as well as any specific conditions attached to the individual offer. Where a conflict exists, the specific promotional terms take precedence.
Welcome Bonus
Our welcome bonus offers eligible new players a 200% bonus on their qualifying deposit. This offer is available to new registrations only and cannot be claimed more than once. To release bonus funds for withdrawal, the applicable wagering requirement of 30x must be met. This means the total bonus amount must be wagered a specified number of times before any winnings derived from it become withdrawable.
Wagering Requirements & Bet Limits
While bonus funds are active on your account, we apply a maximum bet restriction. Placing bets that exceed this limit during the wagering process is considered a breach of these terms and may result in the forfeiture of your bonus and any associated winnings. Specific bet limits are stated within individual promotional terms.
Bonus Abuse
We take bonus abuse seriously. Actions that we consider abusive include, but are not limited to:
- Creating multiple accounts to claim a bonus more than once
- Colluding with other players to exploit promotional offers
- Using irregular betting patterns designed to meet wagering requirements with minimal risk
- Providing false information to qualify for a promotion
Where we identify bonus abuse, we reserve the right to void the bonus, cancel any associated winnings, and close the account in question without prior notice. All bonus decisions made by our team are final.
Prohibited Activities & Account Closure
To protect the integrity of our platform and the experience of all players, certain activities are strictly forbidden. Engaging in any of the following constitutes a material breach of these Moi Casino terms and conditions:
- Multiple accounts: Registering more than one account, whether under your own name or that of another person.
- Use of VPNs or proxy services: Attempting to mask your location or bypass geographic restrictions using virtual private networks or similar tools.
- Fraudulent activity: Using stolen payment methods, providing falsified documents, or engaging in any form of financial fraud.
- Collusion: Coordinating with other players to gain an unfair advantage, particularly in games where player interaction occurs.
- Software exploitation: Using automated scripts, bots, or any third-party software to gain an advantage over other players or the platform itself.
- Chargebacks: Disputing legitimate transactions with your payment provider without first attempting to resolve the matter with us.
We reserve the right to suspend or permanently close any account where we have reasonable grounds to believe that a breach has occurred. In such cases, we may withhold funds pending investigation and, where appropriate, refer the matter to relevant regulatory or law enforcement bodies. We are not obligated to provide detailed explanations for account closures where doing so could compromise an ongoing investigation.
Licensing, Jurisdiction & Dispute Resolution
We operate our platform in compliance with applicable regulations and take our legal obligations seriously. Full details of our licensing and regulatory status are available by contacting our support team directly, who can provide the relevant information specific to your jurisdiction.
Submitting a Complaint
If you have a concern or wish to raise a formal complaint, we encourage you to contact us in the first instance so that we have the opportunity to resolve the matter directly. You can reach our support team through the following channels:
- Email: Direct correspondence with our support team
- Online contact form: Available on our website
Our support team is available Monday to Friday, between 09:00 and 17:00 CEST. We aim to acknowledge all complaints promptly and to provide a substantive response within a reasonable timeframe.
If a dispute cannot be resolved through direct communication with us, you may have the right to refer the matter to an independent dispute resolution body or relevant regulatory authority. We will cooperate fully with any such process. For questions about your account or these terms, please contact our support team or return to our homepage.